We’re eager to assist you. Whether it’s about media, technical support, or anything else, we’re here for you. Choose a tab below to find contact options.

ONLINE CONTACT FORMS

Step 1 of 2

Name *

First

Last

Company Name *

Phone *

Far From Normal Account # (Enter NA if a new FFN customer) *

Alternate Phone (Optional)

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

I need support for… *

If marked 'other' above, please list item here

Product Manufacture *

Product manufacture is needed for us to look up product service information.

Equipment Model or Software Version *

Model and/or software version is needed for us to reference product service information. Please note only current versions of software are supported.

For Printer Support – What inks used in the machine? Roland or 3rd Party? *

If 3rd party, what is the manufacture?

For Printer Support – What is the digital media you are printing on?

Equipment Serial # -or- Software License # (copy) *

Model and/or software version is needed for us to reference product service information. Please note only current versions of software are supported.

Dealer Purchased Product From *

Some manufactures require specific documentation.

Comment or Message *

Have you spoken to the manufacture about the issue? If so, when and what advice was recommended? *

Have you spoken to other dealers and if so what is the dealer name? *

If so, what was recommended for service?

Image of Issue (If applicable)

Click or drag files to this area to upload. You can upload up to 5 files.

Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Save and Resume Later

Name *

First

Last

Company Name *

Phone *

Alternate Phone (Optional)

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

I need help with… *

Media Support
Other item not listed

If marked 'other' above, please list item here

Product Information

Product Manufacture *

This will be the manufacture of the media i.e Arlon, ORAFOL, General Formulations, NUDO, etc…

Product Part # *

Quantity/Roll *

Product Lot # or Batch # (Found inside of media core and/or product box) *

This number is specific to all products and important to the process to determine a resolution. If you do not know enter NA to be determined later if necessary.

Date of Media Purchase

What date was the media purchased? If you do not know enter NA to be determined later if necessary.

Far From Normal Invoice #

What is the invoice you purchased the media in question. If you do not know enter NA to be determined later if necessary.

Comment or Message *

Image of Issue (If applicable)

Click or drag files to this area to upload. You can upload up to 5 files.

Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Application/Installation

Answer the following questions if the product has been installed.

Cleaned With (If applicable)

What cleaner was used if the media has been applied.

Paint Cure Time (If applicable)

Date of Installation (If Applicable)

Other Materials Used in Graphic (If applicable)

Printer Used (If digital print media)

Printer Ink (If applicable)

What inkset is used in the printer

RIP Used (If applicable)

Manufacture RIP used to process the job

Printer Profile Used (If applicable)

What RIP profile did you select for the output.

Quality Setting (If applicable)

Printer profile density setting

Heater Setting (If applicable)

Print Dry Time Before Lamination (If Applicable)

How long was the print gassed out our cured before laminating.

Laminate Type (If Applicable)

TITLE	NAME	EMAIL
President	Dan H.	Send Email
Service Manager, Roland Certified Technician	Terry, C	Send Email
Customer Service	Lindsey, M	Send Email
	Chris N.	Send Email
	Thomas K.	Send Email
	Anthony “Tony” Wilcox	Send Email
Receptionist	Jon J.	Send Email

Accounting Department		Send Email
Technical Support		Technical Support Page

TITLE	NAME	EMAIL
Branch Manager	Ben B.	Send Email
Service Manager, Roland Certified Technician	Matthew Q.	Send Email
Customer Service	Travis G.	Send Email

TITLE	NAME	EMAIL

Customer Service	Jody J.	Send Email

TITLE	NAME	EMAIL
Branch Manager	Wayne K.	Send Email
Customer Service	Aaron B.	Send Email
	Trey M.	Send Email

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