Please use these forms for hardware, software, or media technical support.

FAR FROM NORMAL SUPPORT FORMS

Step 1 of 2

Name *

First

Last

Company Name *

Phone *

Far From Normal Account # (Enter NA if a new FFN customer) *

Alternate Phone (Optional)

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

I need support for… *

If marked 'other' above, please list item here

Product Manufacture *

Product manufacture is needed for us to look up product service information.

Equipment Model or Software Version *

Model and/or software version is needed for us to reference product service information. Please note only current versions of software are supported.

For Printer Support – What inks used in the machine? Roland or 3rd Party? *

If 3rd party, what is the manufacture?

For Printer Support – What is the digital media you are printing on?

Equipment Serial # -or- Software License # (copy) *

Model and/or software version is needed for us to reference product service information. Please note only current versions of software are supported.

Dealer Purchased Product From *

Some manufactures require specific documentation.

Comment or Message *

Have you spoken to the manufacture about the issue? If so, when and what advice was recommended? *

Have you spoken to other dealers and if so what is the dealer name? *

If so, what was recommended for service?

Image of Issue (If applicable)

Click or drag files to this area to upload. You can upload up to 5 files.

Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Save and Resume Later

Name *

First

Last

Company Name *

Phone *

Alternate Phone (Optional)

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

I need help with… *

Media Support
Other item not listed

If marked 'other' above, please list item here

Product Information

Product Manufacture *

This will be the manufacture of the media i.e Arlon, ORAFOL, General Formulations, NUDO, etc…

Product Part # *

Quantity/Roll *

Product Lot # or Batch # (Found inside of media core and/or product box) *

This number is specific to all products and important to the process to determine a resolution. If you do not know enter NA to be determined later if necessary.

Date of Media Purchase

What date was the media purchased? If you do not know enter NA to be determined later if necessary.

Far From Normal Invoice #

What is the invoice you purchased the media in question. If you do not know enter NA to be determined later if necessary.

Comment or Message *

Image of Issue (If applicable)

Click or drag files to this area to upload. You can upload up to 5 files.

Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Application/Installation

Answer the following questions if the product has been installed.

Cleaned With (If applicable)

What cleaner was used if the media has been applied.

Paint Cure Time (If applicable)

Date of Installation (If Applicable)

Other Materials Used in Graphic (If applicable)

Printer Used (If digital print media)

Printer Ink (If applicable)

What inkset is used in the printer

RIP Used (If applicable)

Manufacture RIP used to process the job

Printer Profile Used (If applicable)

What RIP profile did you select for the output.

Quality Setting (If applicable)

Printer profile density setting

Heater Setting (If applicable)

Print Dry Time Before Lamination (If Applicable)

How long was the print gassed out our cured before laminating.

Laminate Type (If Applicable)

VENDOR TECHNICAL DIRECT SUPPORT LINKS

Manufacture Support	Support Site	ICC Profiles	Additional Resources
1-800-328-3908	Support	Profiles
1-877-275-6698	Support	Profiles	Resources
	Support	Profiles	Resources
		Profiles	Resources
1-973-625-7923	Support	Profiles
1-800-253-3664		Profiles	Resources
1-800-791-8963
1-800-258-0991	Support	Profiles
1-800-440-1250	Support
1-800-826-4132			Resources
1-888-672-2251	Support	Profiles
1-800-556-6866	Support	Profiles
1-844-720-9600
1-845-457-1500	Support